Help & Customer Care
Our shop is exclusively for creative reuse. Because every item is unique and sold seconhand, things work a little differently than big-box stores.
Explore quick answers to the most common questions. If you still need help, you can contact us at the bottom of this page.
How are shipping rates calculated?
Rates are calculated using:
- Your shipping address
- Our shipping address (Los Angeles!)
- The combined weight of the items in the order
We offer free shipping for orders over $100.
Can I cancel or return an order?
No. Orders cannot be canceled or returned once placed.
Because of the nature of our items being preowned, all sales are final. Items are sold as-is and may show signs of age or use, as described in listings.
When will my order ship?
We try to ship orders within 1–3 business days, but circumstances may come up that delay this. Tracking information is provided when available.
What if my order hasn’t shipped?
If an order has not shipped within 5 days of purchase, contact us and we’ll review the situation.
What if my item arrives damaged or not as described?
If your order arrives damaged or with an issue, please reach out within 48 hours of delivery with photos and details so we can connect you with the seller.
While all sales are final, we want to ensure you receive your order in the best possible condition and will work with you on a resolution if your item is damaged during transit.
Why does packaging look reused?
We prioritize sustainable shipping and encourages reused packaging whenever possible.
